Arthur wanted Cap to work all night long. But Arthur refused as he had a baby. Cap and his wife started coming office with their baby Ben. This incident make Arthur furious but he didn’t discuss it with them instead he complained to other employees. The crisis occurred when cap and his wife return from a vacation. Arthur asked them into his office and told them that he would like to discontinue the relationship. Cap left the office in silence and collected his belonging. Cap still bitter, says , “The business always did well. I don’t even know the real reason we split up.
I really can’t forgive him right now in my heart. ” For this part, Arthur insists, “ If Cap & I were at a party, we would shake hands, and talk about old times….. I think Cap was as unhappy I was. He probably out of the situation, too… I wish I knew what he felt. ” The communication barriers that Arthur Eisenberg & Cap Pannell faces in this situation are such as difference in perception, differing emotional states, lack of commitment etc. When they were working together the communication barriers that we are talking about wasn’t there but after pending some time they realized that they had different ideas about themselves.
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They were totally different from each other & that’s where the communication problem occurred. Arthur was a work loving person. He always committed to work for the organization. On the other hand, Cap Pannell was more family-centered person who had to give enough time to his family. He wasn’t ready to sacrifice his time with his family members due to excessive work load. Family comes first to him. The two guys have different perception about their work.
So clearly there is a communication gap between Arthur & Cap. We also have noticed that they both have different emotion towards their family members as well. Cap possess more emotion towards his family than Arthur. He had wife & a baby. So of course he will be more family centered. On the other hand, Arthur was more work oriented person. Difference in this can create communication between the two. Lack of commitment showed by Cap is also responsible for creating communication gap. As Cap refused to work longer hours at night as well as taking frequent business tours, Arthur was very anger towards Cap.
He showed his anger not to Cap but other employees of the company. Arthur was so committed to his work while Cap wasn’t. that’s where the communication gap had actually occurred. There were so many differences between the two people that had created a problem resulting communication problem. Even they don’t discuss what they were going to achieve from doing business together, what were they expecting from each other & so on so. Unless they discuss this sort of things they were always in trouble & that has happened. We have some suggestion about overcoming communication between the two.
Perception cannot be changed, but they can set aside their individual perception when they come to work. They should understand each other better if they set themselves in each other’s position. Personal life is important but that should not be mixed with professional life. Personal life is different from professional life & we should build ourselves in such a way that has a firm balance between our personal life & professional life. As we see from Cap’s perspectives, we should always be committed to our work which Cap wasn’t.
Communication barriers will no longer present if we compromise as much as possible when we are working together, meaning we have to sacrifice something in order to achieve something. Arthur & Cap should communicate with each other in order to achieve certain objectives which they had & try to minimize the difference between them. The best option could be know what they are expecting from each other that will make them understand each other better when they are communicating. They have to avoid those things which create misunderstanding & have a different in point of view.